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A spokesperson said the problem is not related to the battery and the company is examining the issue

Samsung’s problems with the Galaxy Note 7 continue to persist after complaints emerged from South Korea that the replacement devices have been overheating and batteries are losing power rapidly, this according to the Wall Street Journal.

The news comes amidst a massive recall and exchange programme after it was found the batteries of some devices had been exploding.

Samsung began exchanging old phones for replacement devices in South Korea last Monday and the company confirmed they have been receiving complaints from customers. Samsung could not confirm the total number of complaints.

Also Read: Fingers pointed over China’s scandalous Samsung explosions

A spokesperson told the Wall Street Journal the issue is “completely unrelated to batteries” and referred to the incidents as “isolated cases” as a result of mass production.

He added that the company is undergoing a “close examination” of the problem.

One of the problems is — if the issue persists — the new Note 7s do not have a replaceable battery, so any issue with battery life cannot be fixed with a quick trip to the phone shop.

Also Read: Samsung Note 7 usage now banned on Singapore Airlines, Jetstar and Tiger Airways

Not everyone is choosing to return their devices, and the solution from Samsung for dealing with the original Note 7s is a software update that caps how much a battery can be charged — as of publishing, owners who did not return their device can charge their phone up to 80 per cent.

Samsung’s stock dropped 3 per cent on Friday.

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Photo courtesy of Samsung

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