Transformation enables UK insurer to provide enhanced customer
service, increase efficiency and productivity, and reduce operational
LONDON–(BUSINESS WIRE)–Guidewire Software, Inc. (NYSE: GWRE), provider of the industry platform
general insurers rely upon, today announced that LV= General Insurance
(LV= GI), one of the UK’s largest personal lines insurers, has
successfully deployed Guidewire Core and Data solutions in the largest
transformation the business has ever undertaken. LV= GI completely
replaced their core legacy systems and implemented multiple new
products, including Guidewire PolicyCenter™, Guidewire BillingCenter™,
and Guidewire DataHub™ for underwriting, policy administration, billing
management, and data management.
The transformation for LV= GI was completed in two and a half years, and
they are now selling all Motor and Home insurance products on the new
platform, as well as migrating all their existing customers.
“We are really pleased to have successfully transformed our business
using Guidewire InsurancePlatform™,” said Gavin Drescher, IT Delivery
Director for LV= GI. “We have simplified many of our core transactional
processes, making us more efficient and productive, while at the same
time reducing operating expenses. On the new system, we have also
successfully launched a number of new products, and integrated our new
rating and customer fulfillment capabilities. All of this has made it
much easier for our customers to do business with us which, in turn, has
resulted in our customer satisfaction scores improving significantly.”
Guidewire’s Core and Data solutions have enabled LV= to:
Train employees to do more for customers (producing fewer call
transfers and telephone numbers) through modern systems and simple
Create quote validation to improve customer experience, as well as
reduce operational expenses;
Boost call centre efficiency and enable digital ambitions, by
redesigning the customer journey, making it simpler and more efficient
for customers and frontline employees; and
Successfully monitor business performance across both legacy and new
“We congratulate LV= on their successful deployment of Guidewire Core
and Data products,” said Sheridon Glenn, vice president, Field
Consulting, Professional Services, Guidewire Software. “Already a
long-standing Guidewire ClaimCenter™ customer, we are gratified they
chose to extend their relationship with us, and that InsurancePlatform
is enabling them to provide the high-quality and flexible service their
About Guidewire Software
Guidewire delivers the industry platform that general insurers rely upon
to adapt and succeed in a time of accelerating change. We provide the
software, services, and partner ecosystem to enable our customers to
run, differentiate, and grow their business. We are privileged to serve
more than 350 companies in 32 countries. For more information, please
and follow us on twitter: @Guidewire_PandC.
About Liverpool Victoria General Insurance Group Limited
Liverpool Victoria General Insurance Group Limited (LVGIG) is an LV=
branded strategic partnership between LV= and Allianz Holdings Plc,
following the sale of a 49% stake in LV=’s General insurance business on
28th December 2017, creating the UK’s third largest personal
insurer with over £1.7 billion annual premium income.
LVGIG is a holding company employing over 3000 staff and incorporating
two regulated insurance companies. Liverpool Victoria Insurance Company
Limited (LVIC), registered in England and Wales number 03232514 and
Highway Insurance Company Limited (HICO), registered in England and
Wales number 03730662, both registered at County Gates, Bournemouth, BH1
2NF are part of the Liverpool Victoria Group of companies and are
authorised by the Prudential Regulation Authority and regulated by the
Financial Conduct Authority and the Prudential Regulation Authority.
(LVIC FRN number 202965 and HICO FRN number 202972).
LV= and Liverpool Victoria are registered trademarks of Liverpool
Victoria Friendly Society Limited and LV= and LV= Liverpool Victoria are
trading styles of the Liverpool Victoria Group of companies.
NOTE: For all information about Guidewire’s trademarks, visit https://www.guidewire.com/legal-notices.
+44(0)20 7437 0227
PR & Communications – EMEA