RingCentral Announces Definitive Agreement to Acquire Connect First to Expand its Customer Engagement Portfolio

Acquisition adds outbound/blended capabilities for comprehensive
customer engagement

BELMONT, Calif.–(BUSINESS WIRE)–lt;a href=”https://twitter.com/hashtag/Cloud?src=hash” target=”_blank”gt;#Cloudlt;/agt;–RingCentral,
, (NYSE:RNG), a leading provider of enterprise cloud
communications and collaboration solutions, today announced that it has
entered into a definitive agreement to acquire Connect
, a cloud-based outbound/blended customer engagement platform
for midsize and enterprise companies. Connect First’s platform is
deployed by customers such as the ASPCA, Carnival Cruise Line, Party
City, PBS, United Way, and Business Process Outsourcers (BPOs) for large
service providers such as Charter Cable, Comcast, and SiriusXM.

With the Connect First acquisition, the RingCentral Customer Engagement
portfolio will include RingCentral
Contact Center
™ for inbound communications and Workforce
Optimization (WFO), RingCentral
™ for digital customer engagement, and Connect
for outbound/blended customer interactions.

“Maximizing agent productivity in today’s rapidly changing customer
service environment is becoming increasingly challenging. Customer
service organizations need to seamlessly blend outbound calling activity
with customer call backs and communications over digital channels,” said
Jim Dvorkin, senior vice president, Customer Engagement, RingCentral.
“The acquisition of Connect First complements our current Customer
Engagement portfolio and will provide transformative and differentiated
customer experiences. We’re excited to welcome the Connect First team to

The Connect First cloud native platform is built from the ground up on a
microservices architecture that is highly scalable and reliable, and
runs on Amazon Web Services (AWS). All of Connect First’s capabilities
are available through web-based APIs that enable rapid innovation and
easy integration.

“At Connect First, we’ve been focused on building an innovative
outbound/blended customer engagement platform with a state-of-the-art
architecture,” said Geoff Mina, founder and CEO, Connect First. “This
acquisition validates our technology leadership, and we’re confident
that by joining forces with RingCentral we will broaden our market reach
and scale to deploy our platform to enterprises worldwide.”

The Connect First platform provides key features that improve the
outbound/blended customer experience and responsiveness of agents. These


  • Preview, progressive, and predictive outbound modes to maximize the
    effectiveness of agents
  • Telephony Consumer Protection Act (TCPA) tools to manage compliance
    rules and regulations
  • Dynamic Agent Scripting to guide agent interactions with customers
  • Call blending for managing outbound and inbound interactions to
    deliver optimal agent productivity
  • WebRTC-based agent desktop for flexibility and ease of management
  • Real-time and historical reporting and analytics for managers and
  • Open APIs for easy integration with third-party applications

Cloud native architecture

  • Microservices architecture running on AWS
  • Fully redundant platform for high availability
  • Proven deployments of multiple thousands of agents per customer

“As RingCentral continues to be chosen by larger businesses, the need to
support outbound customer interactions and campaign management has
increased,” said Sheila McGee-Smith, President of McGee-Smith Analytics.
“With its born-in-the-cloud microservices architecture, Connect First
brings technology that has already been successfully deployed across
midsize and enterprise organizations and will complement RingCentral’s
existing portfolio.”

The terms of the transaction were not disclosed. The acquisition is
expected to close in Q1, 2019, and is estimated to have no material
financial impact for the year ending December 31, 2019.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise
cloud communications and collaboration solutions. More flexible and
cost-effective than legacy on-premises systems, RingCentral empowers
modern mobile and distributed workforces to communicate, collaborate,
and connect from any location, on any device, and via any mode.
RingCentral provides unified voice, video, team messaging and
collaboration, conferencing, online meetings, digital customer
engagement, and integrated contact center solutions for enterprises
globally. RingCentral’s open platform integrates with leading business
apps and enables customers to easily customize business workflows.
RingCentral is headquartered in Belmont, California, and has offices
around the world.

©2019 RingCentral, Inc. All rights reserved. RingCentral, RingCentral
Contact Center, RingCentral Engage, and the RingCentral logo are
trademarks of RingCentral, Inc.

Forward-looking statements

This press release contains “forward-looking statements,” including but
not limited to, statements relating to the timing of the acquisition’s
closing, the expected benefits of the acquisition, and the impact on our
future financial results. Forward-looking statements are subject to
known and unknown risks and uncertainties and are based on assumptions
that may prove to be incorrect, which could cause actual results to
differ materially from those expected or implied by the forward-looking
statements. More detailed information about these factors may be found
in the filings we make with the Securities and Exchange Commission from
time to time, including under the captions “Risk Factors” and
“Management’s Discussion and Analysis of Financial Condition and Results
of Operations” in our most recent Form 10-Q for the quarter ended
September 30, 2018. All forward-looking statements in this press release
are based on information available to RingCentral as of the date hereof,
and we undertake no obligation to update these forward-looking


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