Zendesk Turns Reviews, Comments and Messages into Two-Way Customer Service Conversations

Businesses on Amazon, eBay and Trustpilot Seamlessly Manage Support
in Zendesk

SAN FRANCISCO–(BUSINESS WIRE)–Zendesk, Inc. (NYSE:ZEN) today announced a new integration that lets
businesses engage with customers on nontraditional support channels.
Static reviews, comments and messages can now become dynamic two-way
engagement opportunities that let companies easily connect with
customers. Businesses on Amazon, eBay, and Trustpilot are already
successfully managing these types of interactions within Zendesk.

“The future of customer service is immersing both service and engagement
into the overall customer experience,” said Adrian McDermott, senior
vice president of product development at Zendesk. “Zendesk is
strengthening the relationship between businesses and their customers by
embedding customer service into the right places at the right time —
and on any channel.”

Consumers are demanding that companies meet their service needs on their
preferred channels. With Zendesk’s framework and new available
integrations, businesses can now turn online marketplaces and review
sites into new customer service conversations. Integrations built with
Zendesk let businesses manage and respond to all interactions in one

For example, when someone writes a review on Trustpilot — a leading
online review community that publishes 500,000 reviews each month — a
customer service ticket is automatically created in Zendesk. Agents can
then respond directly to the ticket, and the response will post back to
the review within Trustpilot in just moments. The company’s customer
service agent can manage the entire process quickly and easily within
Zendesk, versus navigating across multiple sites online.

“Companies using Zendesk’s integration to respond to Trustpilot reviews
are communicating with their customers more efficiently than ever
before,” said Niklas Stephenson, head of global data products at
Trustpilot. “With Zendesk, companies can now listen to their customers
everywhere they are online.”

“Trustpilot is an important customer service avenue for us,” said Adam
Young, RC Willey, a Trustpilot customer. “The Trustpilot and Zendesk
integration has been a huge time saver and allowed us to control
everything related to reviews in one place.”

For more information about currently available channels, go to the Zendesk
Apps Marketplace
. More integrations coming soon.

About Zendesk

Zendesk builds software for better customer relationships. It empowers
organizations to improve customer engagement and better understand their
customers. More than 81,000 paid customer accounts in over 150 countries
and territories use Zendesk products. Based in San Francisco, Zendesk
has operations in the United States, Europe, Asia, Australia, and South
America. Learn more at www.zendesk.com.

Source: Zendesk, Inc.


Zendesk, Inc.
Media Contact
Natalia Wodecki,

Marc Cabi, 415-852-3877