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Deliveroo says no financial information has been stolen

A couple of days ago, BBC Watchdog — a media outlet focussed on consumer rights and issues — broke a story that hacks on the food delivery company Deliveroo had resulted in UK customers being charged for food they did not order.

Today, Deliveroo confirmed to e27  that as of November 25, “Deliveroo Singapore has been made aware of fraudulent activity affecting a small number of local accounts”. The company said it has suspended the accounts and will be assessing their situation.

Deliveroo also told users that if they believe their account has been affected to contact the company for assistance as soon as possible.

Deliveroo said no financial information had been stolen.

“Customer security is crucial to us and instances of fraud on our system are rare, but where customers have encountered a problem we take it very seriously. We are aware of these cases raised by Watchdog – they involve stolen food, not credit card numbers,” the company said in a statement.

The update comes shortly after the company had said no accounts in Singapore had been affected — but in a quote to the Straits Times a spokesperson from Deliveroo did acknowledge the company would “continue to closely monitor” the situation.

Also Read: The man who brought Deliveroo to Singapore has stepped down

According to the BBC Watchdog, the perpetrators had stolen password information from other hacks and used it to order food via Deliveroo. The lede example cited one case of a customer noticing GBP200 (US$250) worth of burgers being delivered to four different addresses on her account.

“These issues occur when criminals use a password stolen from another service unrelated to our company in a major data breach. The stolen password is then used to fraudulently access someone’s account. This is why we urge customers to use strong and unique passwords for every service they use,” said Deliveroo.

Also Read: Deliveroo sets its sight to rule the food delivery scene in Asia

The company does not comment publically on specifics regarding fraud detection but Deliveroo did say it is,”constantly improving our security measures, and make regular upgrades to our practices. Recently, this included frequently asking customers to verify themselves when entering a new address.”

The company said it works with victims of fraud to provide reimbursements, secure their account, and contact the relevant authorities if necessary.

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The post A hack on Deliveroo has affected a ‘small number’ of Singapore accounts appeared first on e27.

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