The funds will be used to expand into other international markets, make acquisitions and invest in advanced technology products
Knowlarity, a cloud communications platform in emerging markets across Asia, has raises US$20 million in its Series C funding round, led by Dubai-based private equity firm Delta Partners.
The funds raised would be used to expand into other international markets, make acquisitions and invest in advanced technology products for its customers.
The latest investment takes the total funds raised by Knowlarity so far to US$41 million. This included a US$16 million from Sequoia and Mayfield in July 2014.
Speaking on the investment, Ambarish Gupta, Founder and CEO, Knowlarity, said, “With the domain expertise they (new investors) bring on-board, we are confident that we will be able to provide even more innovative consumer to business communication solutions to businesses around the world and establish ourselves as global leaders in the segment.”
Dominic Halfpenny, Partner at Delta Partners Capital, commented, “Knowlarity has established itself as the leading player in the Consumer to Business Communications industry in India, and is now exporting this expertise internationally, thanks to its superior product and relentless focus on customer service. The way customers and businesses communicate is in the midst of a profound transformation, enabled by new communication channels and the advent of Artificial Intelligence.”
“In an age when customers’ demand for immediacy and first-class service is at an all-time high, those businesses with most efficient interactions with clients will benefit from unparalleled superiority in the market,” he added.
Founded in 2009, Knowlarity is a provider of cloud-based communications solutions to businesses in the emerging markets. The firm claims its products and services are adopted by more than two million users. Knowlarity’s flagship product is ‘Super Receptionist’, a plug-and-play virtual contact centre for businesses.
The company currently serves more than 15,000 customers across several emerging markets. Some of the key customers include Google, Amazon, Uber, Practo, Ola, Zomato, Swiggy and Gaadi.
Currently, it has 300-plus employees, 1,000 partners and eight offices in India, Southeast Asia and the Middle East.
In May this year, the firm acquired Delhi-based customer engagement platform Smartwards, which help businesses manage their customer loyalty programmes in-store and out-of-store, through an app.
Image Credit: Knowlarity
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