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Helpshift’s support platform includes native functionality such as in-app FAQs, in-app chat, a full CRM ticketing system, in-app campaigns, and in-app surveys

Helpshift Co-founders Abinash Tripathy (L) and Baishampayan Ghose

Helpshift, a startup providing in-app customer support solutions to organisations, has secured US$23 million in Series B round of funding from a slew of investors such as Microsoft Ventures and Salesforce Ventures. All of its existing investors, including Intel Capital, Nexus Venture Partners, True Ventures and Visionnaire Ventures, have also participated.

This brings the 4-year-old startup’s total capital raised to date to US$36.2 million.

“Businesses everywhere are moving away from email and embracing intuitive in-app support as the future. The tech industry saw this just one month back when Uber announced they had rolled out an easy to use in-app customer support model to deliver what they called ‘service at the push of a button’,” said Abinash Tripathy, CEO and Co-founder of Helpshift.

“At Helpshift, we saw this years ago. We’ll continue to see many more companies make the change towards better, faster, in-app customer support. Our new financing will help fuel our continued expansion across teams in R&D, sales and marketing,” continued Tripathy.

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The company was launched in 2012. Through an intuitive user interface, Helpshift makes it easy for businesses — large and small — to proactively support and engage their customers. Its support platform includes native functionality such as in-app FAQs, in-app chat, a full CRM ticketing system, in-app campaigns, and in-app surveys.

Companies such as Zynga, VirginMedia, Microsoft, WesternUnion, Flipboard, Shyp, Luxe, WordPress, and thousands of other brands, startups, and developers use the Helpshift platform to provide in-app support. Helpshift claims to have installed on more than 1.3 billion devices worldwide, and serves 300-plus million mobile customers monthly.

“Consumers are tired of waiting for support agents to get back to them, and companies are tired of staffing expensive support teams to answer common, or even predictable, problems in the first place. People want immediate help, wherever they are, especially when using mobile applications,” Tripathy added. “This is the year we champion a new model of support, one that’s better for both consumers, as well as the companies serving them.”

Helpshift has offices in Pune in India and the US.

The post Tired of waiting for support agents to get back to you? Helpshift bags US$23M to bring you in-app customer support appeared first on e27.

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