Guru, the enterprise-focused information sharing platform, has today announced the close of a $25 million Series B funding led by Thrive Capital, with participation from existing investors Emergence Capital, FirstMark Capital, Slack Fund, and Michael Dell’s MSD Capital.
Guru came on to the scene in 2013 with the premise that organizations are not so great at building out informational databases, nor are they very good at using them. So Guru built a Chrome extension that simply sits as a layer on employees’ computers and surfaces the right information whenever asked.
Specifically, this comes in handy for customer service agents and sales people who need to answer questions from people outside of the organization quickly and accurately.
This summer, Guru revamped the platform to incorporate a new feature set called AI Suggest. The feature simply auto-surfaces relevant information as the employee goes about their business, with no searches or inquiries necessary. The company also unveiled two different versions of the feature, text and voice, so that it is still useful when employees are on the phone.
Companies that are sensitive about their information being shared with Guru can customize the level of access given to Guru, including or excluding certain third-party integrations etc., as well as how long information is stored on Guru. No personally identifying information about end-customers is ever stored on the Guru platform.
Over the past couple years, Guru has brought on big-name clients including BuzzFeed, Glossier, Intercom and Thumbtack.
Guru has signed on 200 new clients since the launch of AI Suggest in July, with a total of around 800 companies on the platform, representing thousands of users.
For now, the company is hyper focused on growth.
“We are not profitable yet,” said cofounder and CEO Rick Nucci .” But we’re intentionally focused on growth. What prompted us to raise this round right now is to continue to execute on the momentum of the business.”
Guru has now raised a total of $27.5 million.
from Startups – TechCrunch https://ift.tt/2SD7cBY