In 2012, Matt McCann visited London thinking he had booked the perfect hotel room.

Beyond searching for a good price and decent location, he needed a hotel designed with accessibility in mind. McCann has cerebral palsy and uses a rolling walker to get around, and found a place that seemed to meet his needs. But he soon find out that, while the hotel marketed itself as accessible, it was anything but.

There were three steps that led up to the entrance, preventing anyone who uses a mobility aid like a wheelchair or walker from accessing the building easily — or at all. To make matters worse, once McCann had finally made his way into the building, he couldn’t fit his rollator through the doorway of his room. Read more…