Go-Jek, Indonesia’s most prominent on-demand transportation startup, made headlines at the beginning of this month when some drivers turned to the press. They were disappointed that Go-Jek’s management made changes to the way drivers are compensated, seemingly overnight.
“We were notified on Sunday, November 1, and [the changes] immediately went into effect by Monday [November 2], we weren’t given the chance to say our opinion,” a driver called Dika told Viva News (link in Indonesian).
The price went down from IDR 4,000 [US$0.29] to IDR 3,000 [US$0.21] per kilometer, a driver called Ope told Kompas (link in Indonesian).
Some drivers threatened to organize a strike, though it seems that strike never occurred on a large scale. When Nadiem Makarim, Go-Jek’s founder went on stage during the Tech in Asia Jakarta conference last week, he pointed out that only a few drivers were disgruntled by the changes and tried to instigate a boycott, but that most drivers accepted the decision and continued business as usual.
This was not part of the agreement, Go-Jek driver Fitrijansjah Toisutta, told Kompas. Fitrijansjah said at least 200 drivers were planning to strike and demonstrate in front of the Go-Jek headquarters and the ministry of manpower. The action was planned for November 16, 18, and 20.
Indeed it seems there was a small demonstration at Go-Jek’s offices today, albeit attended only by a few dozen drivers, not hundreds.
According to the report, the demonstrators were invited inside the headquarters for a meeting behind closed doors. The outcome of the meeting has not yet been made public.
Tech in Asia has reached out to Go-Jek for comment.
What do you think about the increasing discontent of Go-Jek drivers? Are they expecting too much, or is Go-Jek partly to blame for not communicating clearly and promising too much?
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