#Asia Finding the sweet spot between hospitals, seniors and startups


Singapore startup Jaga-Me aims to reduce readmission rates to hospitals, by providing a solution for better healthcare at home.


Hospitals, Seniors, and Startups. Not often are these terms uttered within the same breath.

Why? Hospitals’ primary role in society will always be healing. For the large part, the status quo is thus preserved through Standard Operation Procedures (SOPs) to preserve patient safety.

It would be a harrowing day for patients and their families when a rallying cry like Facebook’s “move fast and break things,” should ever be proclaimed in the hallowed halls of a hospital.

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Problems are opportunities for innovation

Hallowed or not – hospitals, and healthcare in general, face significant challenges. A key challenge is transitioning the patient to being cared for outside the hospital, failing which a readmission would be necessary. According to The Commonwealth Fund, one in five Medicare enrolees in the US readmits to the hospital within 30 days, costing the US healthcare system about US$17 billion annually. Many countries face a similar challenge, including Singapore.

The worst part? A majority of these re-admissions are preventable. Why is this so?

There is a gap in the systemic design between when the patient gets discharged and the transition home.

Patients and their families are at a loss when navigating a complex healthcare system that spans multiple care providers and processes, while experiencing a very stressful time in their lives. This entails finding the best nurses, therapists, or doctors who provide services at home; as well as sourcing for trained domestic helpers or equipment.

And that’s where Jaga-Me comes in.

As a complement to hospitals, Jaga-Me provides family caregivers with a platform to access qualified care providers that fit the unique needs of the patient. Through this platform, family caregivers are matched with the best care providers according to the patient’s needs.

What’s the Jaga-Me difference? Personalization and professionalism.

Every client is assigned to a medically trained care manager from Jaga-Me, who not only understands the unique care needs of the patient, but also ensures that the plan for patient care is followed through by the care providers assigned to the client.

Jaga-Me also painstakingly verifies that every care provider has the necessary skills, certification and professional experience before they onboard our platform. This means that family caregivers need not trawl through countless profiles on an open, unregulated marketplace, in order to find the right care provider.

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What’s next?

In the first month of Jaga-Me’s private launch, our team has served over 20 clients, more than half of these are paying customers who have repeated purchases, and many have recommended Jaga-Me to a friend.

We are honoured to be recognised as a TOP100 company for Echelon Asia Summit, and will be working hard to serve even more clients, not least through the launch of our companion app to the Jaga-Me service in July 2016.

Our judges believe Jaga-Me is brilliant enough to join the ranks of the TOP100. Come find out why at Echelon Asia Summit 2016, with a 20% discount given to all e27 fans. Simply use promo code SUMMIT20 here to meet Jaga-Me and 99 other TOP100 startups!

The post Finding the sweet spot between hospitals, seniors and startups appeared first on e27.

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