For those who believe in creating a great customer experience
Do you enjoy interacting with customers and making sure they are happy with your company’s products and services? Here are 6 customer service jobs for you!
Happy job hunting, e27 Community!
- Guiding customers in using our Product & Mobile application
- Manage service enquiries and disputes arising from our customers
- Maintain good relationships and community building efforts with customers
- Perform administrative/customer service tasks
- Work cross-functionally with various supporting teams (such as Operations, Marketing) to ensure you/your teams are delivering exceptional customer experiences and meeting service level requirements
Salary (SGD): 1.5K – 2.5K per month (US$1,1067-1,778)
- Onboard clients after they have committed to Waitrr’s solutions
- Continuous communication with the key stakeholders on Waitrr’s solutions and reports to ensure satisfaction and retention is the priority
- Educate merchants on Waitrr’s solutions and guide them on how to use the data and Waitrr reports provided to make changes that will improve their bottom line
- Ensure that merchants are getting 10x of the value of Waitrr
- Be the product expert for Waitrr and suggest ways of providing value to Waitrr’s merchants through either service or new features
Salary (SGD): 2K – 2.5K per month (US$1,421-1,776)
- A good chance to understand how online travel business functions and front line experience
- Handle online queries that comes from potential customers and tour operator
- Coordinate with tour operators from local and abroad, delivering good experience
Minimum Salary (MYR): 500 per month (US$112)
- Master of all communication channels: Speak to customers on the phone, reply via email, WhatsApp, Instagram, Facebook, write letters
- Be customers’ best friend and make their day
- Collect data about customer happiness, help analyse customer segments and behaviour, support building a tailored user experience
- Work closely with our operations and kitchen crew to perform last minute miracles
- Amaze customers with your responsiveness and friendliness
Salary (USD): Not specified
- Evangelising the use of social media to drive customer engagement in their respective countries
- Being an avid social citizen with exceptional knowledge about social platforms like Facebook, Twitter, Instagram and Snapchat
- Creating a social media content calendar for clients
- Good knowledge about the digital market in their respective countries and the ability to gauge upcoming trends and requirements
- Coordinating the core creative team in India to deliver client requirements
Salary (PHP): 50K – 60K per month (US$996-1,196)
- Supporting customers on our platform and assisting them to achieve their desired outcomes
- Working with customers to build strong customer relationships and create customer advocates
- Engage customers to increase adoption, ensure retention and improve satisfaction
- Manage and resolve client problems
- Improving customer success systems and processes
Minimum Salary (USD): 500 per month
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