#Asia Snapdeal denies allegations of non-payments, says it does not owe money to sellers


Snapdeal claims that payments are made six to ten times per month and typically sellers receive the same within three to five days of the sale of their goods

Snapdeal said today that it does not owe money to sellers on its platform, in response to the allegations of a seller group, which sought government intervention to stop Snapdeal’s impending merger with Flipkart until it settles their payment dues.

In a letter to Nirmala Sitharaman, Minister of State for Commerce and Industry, All India Online Vendors Association (AIOVA), a group of 2,000 sellers, had said if the deal is materialised, they may meet the same fate as sellers on e-commerce marketplace AskMeBazar, which shut operations in August last year without settling dues.

Snapdeal claims that payments to sellers are made six to ten times per month and typically sellers receive the same within three to five days of the sale of their goods and that there are no outstanding amounts due in this regard.

According to Snapdeal, any occasional seller disputes are handled through a grievance redressal mechanism, consistent with seller policies and contractual agreements. The concerned teams work closely with the sellers and in case of any concern flagged by the seller, due action is taken to resolve the same.

Also Read: Paytm raises US$1.4B from SoftBank to take on Amazon, Flipkart-Snapdeal combine

Sellers are advised to contact their account managers for any unresolved issues.

In a few cases, it added that details are awaited from sellers in support of the claims made by them. “In these cases, sellers have so far failed to provide required justification for their claims despite multiple attempts by Snapdeal to facilitate these settlements. These are minor amounts, which will get paid basis information provided by sellers and in accordance with the contracts and seller policies.” said Sanjay Agarwal, Senior Vice President, Finance Operations, Snapdeal.

Agarwal further added, “Over the last many months, we have further reinforced the internal audit and control processes to detect fraudulent practices by the sellers and impose suitable penalties and deductions towards such exceptions. Legal action has been taken against nearly 35 sellers, including initiation of criminal proceedings where required.”

In recent weeks, Snapdeal claims it has further expedited the payment cycles for sellers, making payments faster for the sellers.

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