Why aren’t more online food ordering companies doing this?
India-based restaurant discovery and food ordering company Zomato has today announced its newest update to its online ordering system, which includes a live chat option.
The feature, which has only been made available for customers in India and UAE, will allow users to chat with the team behind Zomato, if they need any assistance or to deal with various issues while ordering food off the platform.
According to a press release, the chat feature was built into the system through Zomato’s partnership with Konotor, a company that specialises in user engagement platforms.
The contact centre is open from 9 AM to 11 PM India Standard Time across all Indian and UAE cities the company is operating in.
“With this update, we’ve focussed on improving and simplifying the communication flow between users and Zomato during the order process,” said Tanmay Saksena, Global Business Head – Online Ordering, Zomato.
Long operating as a food discovery platform since it was founded in 2008, Zomato started operating a food-ordering platform in May this year. It now has operations out of 23 cities, and claims to have more than a million restaurant listings on its platform.
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