Cyara Receives 2024 CUSTOMER Magazine Voice Technology Excellence Award




Cyara Receives 2024 CUSTOMER Magazine Voice Technology Excellence Award

Cyara CX Assurance Platform Honored for Exceptional Innovation and Commitment to Improving the Customer Experience

REDWOOD CITY, Calif.–(BUSINESS WIRE)–Cyara announced today that TMC, a global, integrated media company, has named the AI-powered CX Assurance Platform as a 2024 CUSTOMER magazine Voice Technology Excellence Award winner.

Cyara’s cloud-based CX Assurance Platform enables brands to deliver a seamless omnichannel customer experience with less effort, cost and risk, facilitating improved productivity, high-quality customer interactions, and reduced risk of customer churn. This is the first and only automated CX Assurance platform that spans the entire development lifecycle for contact center technology. Its end-to-end CX testing and monitoring platform assures every touchpoint in the customer journey continuously delivers high-quality interactions across voice, video, chatbot, SMS, WebRTC and digital channels.

The CUSTOMER Voice Technology Excellence Awards recognize vendors that are emerging as the true leaders in this evolving Voice Technology trend. The winning solutions provide speech and analytics engines, IVR and self-service solutions, including chatbots, headphones, and voice-activated applications and services that maximize on NLP, NLU, NLG and AI and more.

“Organizations are challenged to keep up with the growing number of channels and platforms customers wish to use – from self-service to traditional contact centers to conversational AI,” said Rishi Rana, President, Cyara. “CX teams should focus on delivering excellent experiences, not creating manual test protocols. The Cyara CX Assurance Platform enables them to focus on where they can bring the most value, while remaining confident that changes to their CX journeys won’t bring down the system.”

“We are honored that the CX Assurance Platform has been recognized by industry experts and chosen as a winner for the CUSTOMER Voice Technology Excellence Awards,” said Janet Vito, SVP Marketing, Cyara. “This solution enables CX teams to proactively address issues that can negatively impact the customer experience. Our approach to proactive issue identification and analysis leads to fewer fire drills and faster troubleshooting for IT and CX teams, leading to better quality CX and much happier customers.”

“On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor Cyara with a Voice Technology Excellence Award,” said Rich Tehrani, CEO, TMC. “Its CX Assurance Platform solution has proven deserving of this elite status and I look forward to continued innovation from Cyara in 2024 and beyond.”

About Cyara

Cyara revolutionizes the way businesses transform and optimize their customer experiences. Cyara’s AI-based CX Transformation Platform empowers enterprises to deliver flawless interactions across voice, video, digital, and chatbot experiences. With Cyara, businesses improve customer journeys through continuous innovation while reducing cost and minimizing risk. With a 96% customer retention rate and world-class Net Promoter Score (NPS), today’s leading global brands trust Cyara every day to deliver customer smiles at scale.

To learn more, visit cyara.com.

TMC’s CUSTOMER Magazine

TMC’s CUSTOMER magazine premiered in September 2012 and is the industry’s definitive source for news, product information, and strategies for communications that engage customers and potential customers. Each issue of CUSTOMER includes news and insights on the latest developments in agent training, analytics, ERP, IVR, social CRM solutions, mobile apps, workforce management and more. Please visit http://customer.tmcnet.com for more information.

About TMC

Through our news and solutions-focused editorial platforms, live events, webinars, and online advertising, TMC provides global buyers with valuable insights for making informed technology purchase decisions and successfully navigating markets.

In turn, leading technology vendors rely on TMC, TMCnet and our family of sites and events for exceptional branding, thought leadership, and lead generation opportunities.

Our live events, including the ITEXPO #TECHSUPERSHOW, offer unparalleled visibility and sales prospects for all participants. With our customized lead generation programs, including a turnkey webinar program, we consistently deliver a steady stream of leads that translate into sales opportunities and database growth.

In addition, display advertising on respected news sites and newsletters generates millions of impressions, bolstering brand reputations.

TMC offers a comprehensive 360-degree marketing solution, with services such as event and road show management, as well as expertly crafted content creation including blogs, press releases, articles, and marketing collateral. These efforts contribute to SEO, branding, and overall marketing success.

To discover more about how TMC can assist you in achieving your marketing goals through our events and online advertising, please visit www.tmcnet.com. Stay connected with us on Facebook, LinkedIn, and X by following @tmcnet.

Contacts

Company Contact:
Haley Zadel

10Fold Communications for Cyara

cyara@10fold.com

TMC Contact
Michelle Connolly

Senior Marketing Manager

203-852-6800, ext. 170

mconnolly@tmcnet.com

Tallarna Wins NYSERDA Award to Stimulate Actionable LMI Building Retrofits




Tallarna Wins NYSERDA Award to Stimulate Actionable LMI Building Retrofits

• NYSERDA contract supports the deployment of Tallarna’s software-led risk analytics and integrated insurance to provide ‘Decarbonization-as-a-Service’ to LMI multifamily buildings in New York State (NYS).
• By channeling off-balance sheet private finance into projects through their ‘Decarbonization-as-a-Service’ offering, Tallarna will enable the specification of a greater number of retrofit measures.
• Tallarna’s NYS expansion is complemented by the company’s recent launch of an ‘Equipment-as-a-Service’ offering with an American-based blue-chip systems integrator.

NEW YORK & LONDON & STOCKHOLM–(BUSINESS WIRE)–#climatetech—Tallarna, a climate tech and finance platform for sustainable impact, today announced that it has been awarded a $1 million contract by the New York State Energy Research and Development Authority (NYSERDA) to stimulate actionable building retrofits in the Low-to-Moderate Income (LMI) rental sector. This two-year contract will trigger a significant expansion of Tallarna’s operations in the United States of America (USA).

Tallarna’s award comes from NYSERDA’s Innovative Market Strategies program. The company will work in partnership with design and solution providers including Cycle Retrotech and Tremco CPG Inc. to roll out its ‘Decarbonization-as-a-Service’ offering. Uniquely, Tallarna’s ‘as-a-Service’ model guarantees retrofit performance (kWh, $) for up to 30 years, increases the availability of risk-managed private finance for landlords, and facilitates day-one energy bill savings for tenants.

New York State’s ambitious climate laws and high proportion of LMI rentals make it the ideal recipient of Tallarna’s mission to deliver financial, social, and environmental sustainability for all. In the UK, Tallarna’s creation of financeable and insurable project business and financing cases has been transformative for landlords. For one municipality, it has made a 3,000-home retrofit actionable, with the majority of the capital costs being privately financed. Once completed, this will be one of the largest social housing retrofits of its kind in Europe.

Under New York City’s Local Law 97, all buildings over 25,000 square feet must meet strict carbon emission limits. However, with high retrofit costs and an exhausted senior debt capacity, many landlords struggle to fund the necessary building upgrades. The introduction of Tallarna’s ‘Decarbonization-as-a-Service’ offering will help overcome these barriers. The company’s IP, software-led risk analytics and integrated Energy Savings Insurance (ESI), de-risks projects, enables a separate ownership model for clean energy assets, and introduces long-term, off-balance sheet private finance. At the same time, it sets down consistent parameters against which project income streams are valued and verified.

During this contract, Tallarna will tailor its above offering to the New York State retrofit market. Its software platform, KESTREL, will be recalibrated to reflect local building archetypes and pricing – enabling it to run techno-economic feasibility assessments and investment-grade risk analytics on projects. At the same time, Tallarna will collaborate with global specialty property and casualty insurer, AmTrust Financial Services, Inc. (AmTrust), to explore how they incorporate secondary and tertiary retrofit benefits into their co-created ESI policy. Extending ESI’s perimeter will increase NYS landlords’ available loan-to-cost, reduce their cost of capital, and overcome their limited senior debt capacity. Tallarna has previously increased the scope of its ESI policy to support the creation of ‘Equipment-as-a-Service’ offerings.

Tim Meanock, CEO at Tallarna comments: “We believe in an equitable energy transition, one which benefits tenants, landlords, and funders. As such, we are delighted to be working with NYSERDA and our partners on scaling and actioning LMI retrofits. Our New York State expansion complements our recent launch of an ‘Equipment-as-a-Service’ offering, empowering net zero throughout the USA.”

Doreen M. Harris, President and CEO, NYSERDA said: “It is exciting to see this innovative project move from concept to application as New York continues prioritizing the creation and adoption of scalable and standardized solutions for the housing industry statewide. NYSERDA looks forward to seeing the offerings that Tallarna and its partners develop to help improve access to clean energy and reduce energy costs for tenants while moving us ever closer toward New York’s ambitious climate and clean energy goals.”

Contacts

Michelle Taute

Head of Strategic Engagement

press@tallarna.com
07771786102

Tangoe Honored as Gold and Bronze Stevie® Award Winners in 2024 American Business Awards®




Tangoe Honored as Gold and Bronze Stevie® Award Winners in 2024 American Business Awards®

INDIANAPOLIS–(BUSINESS WIRE)–Tangoe, the leading IT expense management solution for over two decades was named a winner of two Stevie® Awards in The 22^nd Annual American Business Awards®. The company was recognized with a Gold Stevie Award for Best Technical Support Solution: Computer Technologies and a Bronze Stevie Award for the Customer Service Department of the Year. Over 3,700 nominations from organizations of all sizes and in nearly every industry were submitted this year for consideration in a wide range of categories.

“Thank you to The American Business Awards, and congratulations to our support teams for their unwavering dedication to our customers’ success,” said Mark Smith, Chief Customer Officer at Tangoe. “We have been laser-focused on meeting and exceeding evolving customer expectations with our AI-powered software and managed services. These awards recognize our winning strategy and execution for continuous product and customer experience improvement.”

Rationalizing IT investments and removing unnecessary spending is an exercise that starts with an accurate inventory of all IT assets and services. Tangoe revolutionized the process of building an IT inventory, automating manual work to accelerate time-to-insights. Through this effort, Tangoe has increased productivity 300% allowing its support teams to help clients update their IT service information more often and improve data hygiene.

Tangoe’s Customer Success team also redefined success to deliver unparalleled overall service that retains clients year after year. As a result, Customer Service Manager ratings from customers increased to a new high, and Tangoe’s Net Promoter Score has soared to become the industry’s best in class, increasing by 25 points.

The American Business Awards are the U.S.A.’s premier business awards program. All organizations operating in the U.S.A. are eligible to submit nominations – public and private, for-profit and non-profit, large and small. Nicknamed the Stevies for the Greek word meaning “crowned,” the awards will be presented to winners at a gala ceremony at the Marriott Marquis Hotel in New York on Tuesday, June 11. Details about The American Business Awards and the list of 2024 Stevie winners are available at www.StevieAwards.com/ABA.

About Tangoe

Tangoe is the leading technology expense and asset management solution. Tangoe seamlessly integrates with hundreds of providers globally to deliver the reporting and insights needed by enterprises of all sizes and scales. Fueled by an innovative automation framework and unified customer experience, Tangoe optimizes spend and resources across telecom, mobile, cloud, and IoT. For more information on the power of Tangoe and how it can transform your business, visit www.tangoe.com or connect with the company on LinkedIn and X.

About the Stevie Awards

Stevie Awards are conferred in nine programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Women in Business, the Stevie Awards for Great Employers, the Stevie Awards for Sales & Customer Service, and the new Stevie Awards for Technology Excellence. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com. Supporting sponsors of The 2024 American Business Awards include Melissa Sones Consulting and SoftPro.

Contacts

Becky Carr

Chief Marketing Officer

Becky.Carr@Tangoe.com

Cross River Continues Strong Momentum with Over $200MM in Commercial Banking Group Real Estate Loan Originations




Cross River Continues Strong Momentum with Over $200MM in Commercial Banking Group Real Estate Loan Originations

Diverse portfolio powers success across varied markets and asset classes

FORT LEE, N.J.–(BUSINESS WIRE)–Cross River Bank (“Cross River”), a New Jersey State chartered FDIC-insured bank and Equal Housing Lender known for its Commercial Banking Group (CBG) and real estate lending platform, closed over $200 million in originations in the first quarter of the year. True to the Company’s history of supporting the needs of the smallest to largest real estate businesses, the team funded deals from $500,000 to $50 million across a combination of asset classes.

“Our team has once again risen to the challenge of performing in a tough environment—remaining steadfast in our focus on credit culture and diversification of market share,” said Shimon Eisikowicz, EVP and Chief Lending Officer at Cross River. “We look forward to building on this momentum, while prioritizing the relationships with and fulfilling the needs of our borrowers.”

With a continued focus on Commercial Real Estate, Healthcare Lending and the recent hiring of industry veteran Tim Wolf to head Lender Finance, the team has achieved impressive year-over-year growth in both divisions. CBG facilitated an increased loan volume while maintaining a diversified portfolio and mitigating risk through strategic portfolio management and its focus on credit culture. Cross River’s impressive first quarter performance further demonstrates the bank’s strong market presence and dedication to delivering tailored financial solutions across multiple asset classes, including multifamily, retail, industrial, mixed-use, construction, warehouse, healthcare facilities and warehouse lines of credit.

By leveraging Cross River’s proprietary technology platform and concentrating on a diversified business model and strict approach to credit and compliance, the Group continues to meet the evolving needs of borrowers with customized credit offerings and a streamlined underwriting and closing process.

About Cross River Commercial Banking Group

Cross River’s Commercial Banking Group (“CBG”) assists property owners, investors, brokers, and institutions in identifying and accessing the right loan and banking products. The Group leverages technology coupled with a streamlined approval process, often resulting in more expeditious closing times and specializes in the following loan and asset classes:

The Real Estate (“CRE”) division focuses on the New York, New Jersey, Connecticut, and Pennsylvania metro areas servicing a variety of asset classes and loans ranging from $250,000 to more than $100 million. Asset classes include multifamily, retail, mixed-use, commercial, industrial, fractured condos, co-ops and investment properties. The CRE division also originates and services construction and bridge loans for ground-up construction, renovation, land acquisition, and partially or fully vacant properties.

The Group’s Lender Finance (“LF”) platform is designed to reach an expanded national audience, complementing Cross River’s existing commercial real estate business providing note-on-note and warehouse lines of credit to bank and non-bank lenders and partners in all 50 states.

The Group’s Healthcare Lending team (“HC”) focuses on term loans and bridge loans secured by various types of healthcare properties nationally. Cross River’s Commercial Banking Group serves as a strategic partner to other banks and non-banks in real estate syndications. To learn more, please visit www.crossriver.com.

Contacts

Media
Cross River

Mackenzie DeLuca

201-808-7000 ext. 778

mdeluca@crossriver.com

World Acceptance Corporation Announces Fourth Quarter 2024 Conference Call on the Internet




World Acceptance Corporation Announces Fourth Quarter 2024 Conference Call on the Internet

GREENVILLE, S.C.–(BUSINESS WIRE)–$WRLD–World Acceptance Corporation (NASDAQ:WRLD) will provide an online, real-time webcast and rebroadcast of its fourth quarter conference call to be held on Thursday, May 2. The earnings release will be issued prior to the call.

The live broadcast of World Acceptance Corporation’s conference call will be available online at WRLD 4Q24 Webcast on May 2, beginning at 10:00 a.m. (Eastern Time). The online replay will follow immediately and continue for 30 days.

About World Acceptance Corporation (World Finance)

Founded in 1962, World Acceptance Corporation (NASDAQ: WRLD), is a people-focused finance company that provides personal installment loan solutions and personal tax preparation and filing services to over one million customers each year. Headquartered in Greenville, South Carolina, the Company operates more than 1,000 community-based World Finance branches across 16 states. The Company primarily serves a segment of the population that does not have ready access to credit; however, unlike many other lenders in this segment, we strive to work with our customers to understand their broader financial pictures, ensure they have the ability and stability to make payments, and help them achieve their financial goals. For more information, visit www.loansbyworld.com.

Contacts

John L. Calmes Jr.

Executive VP, Chief Financial & Strategy Officer, and Treasurer

(864) 298-9800

Leading Financial Technology Platform QI Tech Becomes New LatAm Unicorn in Series B Extension Round Led by General Atlantic




Leading Financial Technology Platform QI Tech Becomes New LatAm Unicorn in Series B Extension Round Led by General Atlantic

Brazilian fintech QI Tech achieves unicorn status six months after raising its US$200M Series B round

SÃO PAULO–(BUSINESS WIRE)–QI Tech (the “Company”), a leading financial services infrastructure provider in Brazil, today announced it has extended its Series B round, raising additional equity with current investor General Atlantic, a leading global growth investor, as well as Across Capital. Following the extension, QI Tech has achieved unicorn status, six months after raising its US$200M Series B round in October 2023.

Founded in 2018, QI Tech is a financial infrastructure platform spanning financial, credit, banking, and anti-fraud solutions, with a focus on decentralizing these services from major banks. The Company offers a comprehensive set of APIs that allows any business to provide financial products to its customers.

Pedro Mac Dowell, founder and CEO of QI Tech, commented, “QI Tech is taking intentional, strategic steps to support our expansion and create a comprehensive suite of financial infrastructure products that better address client needs. Achieving unicorn status is reflection of the hard work and collaboration of every member of our team, and we deeply appreciate the continued trust and support of General Atlantic and our investor base.”

QI Tech’s “one-stop-shop” solution includes digital onboarding tools, facial recognition, data validation, credit scoring, digital account opening, wire transfers, Pix, bank slips, and credit underwriting for various sectors of the economy. To complete the range of services offered, QI Tech also maintains a brokerage license (DTVM), used to structure, administer, and safeguard investment funds. QI Tech is the first Direct Credit Company (SCD) approved by the Brazilian Central Bank and holds a top-tier Fitch rating of A+ (bra). The Company has been profitable since its first year of operation.

Luiz Ribeiro, Managing Director and Co-Head of the Brazil office at General Atlantic, said, “General Atlantic is pleased to deepen our partnership with QI Tech and support the Company in its long-term development. We believe QI Tech is uniquely positioned as a challenger to existing incumbent solutions, with the momentum to become a leading, diversified player in Brazil’s financial infrastructure ecosystem as opportunities for digital payments and credit adoption continue to emerge. We look forward to continued partnership with QI Tech’s driven and execution-focused management team.”

J.P. Morgan Securities LLC (“J.P. Morgan”) acted as exclusive financial advisor to QI Tech.

About QI Tech

QI Tech is a one-stop-shop platform for financial, credit, banking, and anti-fraud services. With both SCD and DTVM licenses granted by the Brazilian Central Bank, it provides all the technological infrastructure for its clients and partners to monetize and engage their ecosystem of stakeholders. The company combines an intelligent platform with all regulatory compliance, so its clients can offer payment and credit services securely and in a way that best fits their business model. For more information: www.qitech.com.br.

About General Atlantic

General Atlantic is a leading global growth investor with more than four decades of experience providing capital and strategic support for over 520 growth companies throughout its history. Established in 1980 to partner with visionary entrepreneurs and deliver lasting impact, the firm combines a collaborative global approach, sector specific expertise, a long-term investment horizon and a deep understanding of growth drivers to partner with great entrepreneurs and management teams to scale innovative businesses around the world. General Atlantic has approximately $84 billion in assets under management inclusive of all products as of March 31, 2024, and more than 300 investment professionals based in New York, Amsterdam, Beijing, Hong Kong, Jakarta, London, Mexico City, Miami, Mumbai, Munich, San Francisco, São Paulo, Shanghai, Singapore, Stamford and Tel Aviv. For more information on General Atlantic, please visit: www.generalatlantic.com.

Contacts

Media:

QI Tech
Ludmilla Amaral

ludmilla@vcrp.com.br

General Atlantic
Emily Japlon & Sara Widmann

media@generalatlantic.com