Major U.S. Retail Chain Selects 3CLogic to Modernize Customer Service

Integrates leading cloud call center solution with ServiceNow® ITSM and Customer Workflows to enable work-from-anywhere agents, automate manual tasks, optimize the customer experience, and enhance analytical insights.

ROCKVILLE, Md.–(BUSINESS WIRE)–#ITSM3CLogic, the leading provider of cloud contact center solutions for ServiceNow, today announced the adoption of its natively integrated voice platform by a major U.S. retail chain. The solution includes integration with both ServiceNow ITSM and CSM to meet the new remote work demands brought about by the impact of COVID-19, while replacing the existing on-premise Asterisk system to facilitate greater administrative flexibility and richer feature capabilities.

Supporting over 150 owned retail locations (including grocery stores and gas stations) as well as a number of processing plants, the organization prior to the pandemic lacked any integration with its multiple instances of ServiceNow, relying heavily on manual agent tasks for data-entry and tracking. In addition, due to the limitations of its current legacy contact center offering, daily administration of call flows, agent assignments, queues, and supervisor oversight (ie: call recording, etc.) was often difficult, siloed, and slow. With the onset of COVID-19, those challenges and operational inefficiencies were quickly exacerbated by the sudden need to support a remote workforce at a time when call volumes and inquiries were simultaneously rising.

“We needed an integrated solution to truly optimize our agents and supervisors down to the second,” explains one of the Help Desk Managers. “That is what drives value and helps maximize the impact of our CX strategy.”

Per recent data, 40% of companies did not have a work from home framework or policy in place during the early onset of COVID-19. More importantly, in times of crisis, consumers prefer human-to-human interactions with 63% electing to speak to a live agent during the pandemic outbreak despite the availability of self-service.

“Throughout this year, we have witnessed organizations across industries re-evaluate the role of their respective call centers in the context of their broader digital transformation strategies,” explains Matt Durkin, Global VP of Sales at 3CLogic. “Many have come to recognize that the human element remains an important part of the customer service value chain and are quickly leveraging solutions like 3CLogic’s with ServiceNow’s digital workflows to drive meaningful outcomes in the form of operational efficiency and enhanced customer engagements across all channels.”

As part of the deployment, the 3CLogic-ServiceNow integrated solution includes:

  • Cloud Call Center Solution to enable work-from-anywhere agents.
  • CTI integration with ServiceNow Agent Workspace and agent presence syncing for ITSM and CSM to efficiently route inquiries and work across engagement channels (both digital and voice) to the most qualified and available agent.
  • Natively integrated IVR Call Flow Designer to empower supervisors to independently create and manage intelligent customer journeys without the need for technical resources.
  • Integrated reporting and Speech Analytics with ServiceNow to enable deeper insights into daily customer engagements, including call transcription and sentiment scoring for proactive customer service.

About 3CLogic

3CLogic is a leading cloud contact center platform modernizing enterprise communications with their employees and customers. Built on Amazon Web Services (AWS), the solution provides advanced and scalable speech-enabled offerings for leading CRMs, including ServiceNow, Microsoft Dynamics, Salesforce, and SugarCRM. With deployments on four continents and a growing base of Global 2000 clients, 3CLogic drives digital transformation by improving CX, organizational efficiency and reporting insights using dynamic IVR, CTI, AI, advanced speech analytics, and API-driven integrations. For more information, please visit www.3clogic.com.

Contacts

Lindsey Stalnaker

info@3clogic.com

Uniphore Adds Robotic Process Automation Technology to its Arsenal to Accelerate Innovation in Contact Centers Around the World

Uniphore integrating RPA + AI capabilities to drive front office automation for better customer experiences by reducing call handling times and reducing the need to put users on hold.

PALO ALTO, Calif.–(BUSINESS WIRE)–#AI–Uniphore, an early market leader in the Conversational Service Automation (CSA) space, announced today that it acquired an exclusive third party license for Robotic Process Automation (RPA) technology from NTT DATA to drive innovation, quicken time-to-market and deliver intelligent front office automation for modern contact centers.

This technology deal is one of many components of the global strategic alliance announced earlier between the two companies that deliver solutions to transform the $470 billion dollar customer service market. NTT DATA will continue to own this software and sell RPA services for contact centers.

Uniphore plans to integrate this RPA technology with its CSA platform to develop first-of-its-kind capabilities that automate the front office. By combining unattended and attended RPA capabilities along with Uniphore’s AI and machine learning capabilities, Uniphore’s engineers are developing industry first solutions for both existing and new use cases. Enterprise organizations will now be able to rapidly scale customer service operations, reduce operating costs, boost agent productivity and satisfaction while providing an entirely new, conversational, “hold-free” and “error-free” customer experience.

While specific terms of the deal will not be disclosed, the RPA solution Uniphore now has delivers the capability to design, build, deploy and integrate attended and unattended RPA bots with its Conversational Service Automation platform. Having RPA capabilities built-in and part of the larger solution means the individual modules don’t need to be managed separately, saving time and money.

These capabilities will open new opportunities to address key vertical markets that currently struggle with ongoing, repetitive, large-volume and mundane tasks. Equipped with technology that can quickly and effectively reduce or in many cases, eliminate low-value, error-prone people-based actions, human agents will be able to focus on and deliver more value-added services. Additionally, these new capabilities enable organizations to establish more accurate and reliable follow up after customers engage with them through the contact center.

“Over the past several years, Uniphore has been delivering market-leading capabilities which automate important processes and leverage AI to solve the problems of large customer service environments,” said Umesh Sachdev, CEO and co-founder of Uniphore. “With RPA modules now part of our innovation engine, we will rapidly expand our offerings, which will transform the customer service market and virtually eliminate the costly and frustrating experience of being put on hold.”

“In today’s business environment, automation has become essential to survival. When automation happens, it frees up people to focus on innovation and ingenuity,” said Tanvir Khan, Executive Vice President, Dynamic Workplace Services & Business Process Outsourcing, NTT DATA Services. “We see this deal with Uniphore as a win-win because new solutions will enable our agents to be more effective on the front lines while helping organizations accelerate their digital transformation and ultimately deliver new customer experiences.”

“By adding RPA technology to their innovation engine, Uniphore is in a leadership position and capturing the next market transition in the voice sector. No other company has the breadth and depth of Uniphore in terms of real-time AI solutions, intelligent automation capabilities, machine learning expertise, and geographic reach,” said John Chambers, former Executive Chairman and CEO of Cisco and current founder and CEO of JC2 Ventures, an early backer of Uniphore. “By integrating these technologies, Uniphore will become an even more powerful partner as enterprises continue to accelerate their customer service digital transformation initiatives. Congratulations to Umesh and the entire Uniphore team on this transformative announcement!”

Contact Centers see strong results when optimizing back office and front office automation. One Uniphore customer has seen a 20% reduction in call handling times and has saved over $6 million by leveraging a smart mix of AI and automation capabilities.

About Uniphore:

Uniphore is the global leader in Conversational Service Automation. The Company’s vision is to disrupt an outdated customer service model by bridging the gap between human and machine using voice, AI and automation. So that every voice, on every call, is truly heard.

Uniphore enables businesses globally to deliver transformational customer service by providing an automation platform where digital agents take over transactional conversations from humans, coach agents during calls, and accurately predict language, emotion, and intent. All in real-time. Conversational Automation & Analytics, Conversational Assistant, and Conversational Security elevate how enterprises support and engage their customers, build loyalty and realize efficiencies.

For more information, please visit www.uniphore.com and connect with us on LinkedIn, Twitter, facebook, and Instagram.

Contacts

US
Rob Barlow, Uniphore

Mobile: 408.221.1561

robert@uniphore.com

India / Asia Pacific:
Nawaz Mohammed, Uniphore

+91 9980251596

nawaz@uniphore.com

Uniphore and NTT DATA Sign Multi-year Deal to Bring Conversational Service Automation to Contact Centers

Strategic partnership brings together AI, Machine Learning, Automation and expert digital transformation services to better address customer issues, drive agent productivity and help enterprises save money

PALO ALTO, Calif. & PLANO, Texas–(BUSINESS WIRE)–#AI–In response to an increase in global demand for end-to-end customer service solutions, Uniphore, an early market leader in the Conversational Service Automation (CSA) space, and NTT DATA Services, a digital business and IT services leader, today announced a definitive agreement to co-create new solutions to transform the customer experience market. Based on internal projections and the opportunities currently underway, this partnership could generate more than $50 million in revenue over the next five years.

By bringing the technology, skills, and experience of both companies together to solve customer challenges, large enterprises will have access to a powerful platform with enhanced capabilities in intelligent automation, specifically suited for a new generation of contact centers. NTT DATA and Uniphore have an established track record of success with customers in the financial services, insurance, and healthcare industries.

With this agreement, NTT DATA will be able to take full advantage of Uniphore’s Conversational Service Automation platform and apply powerful capabilities and technology to improve both agent experience and performance. Uniphore will be able to leverage NTT DATA’s IT and business transformation expertise to improve business outcomes including increasing productivity, lowering costs and transforming the overall end-to-end customer experience.

“Health plans are looking to enhance provider and member experience as well as reduce costs,” said Tanvir Khan, Executive Vice President, Dynamic Workplace Services and Business Process Outsourcing, NTT DATA Services. “With Uniphore technology, we can do that and more, by providing actionable insights through interactions analytics. We can empower agents with real-time agent assist and drive cognitive automation through virtual agents.”

“Every organization today faces significant challenges as they transform their global contact centers and our customers want experienced guides,” said Umesh Sachdev, CEO and co-founder of Uniphore. “Working side by side with an industry leader like NTT DATA creates the perfect combination of technology and services to solve customer issues in new and innovative ways, which enables both consumers and business to thrive. That’s the power of the NTT DATA – Uniphore partnership.”

“The market is rapidly transforming for BPOs and only those that move fast and stay ahead of the curve will thrive,” said Anil Vijayan, Vice President at Everest Group. “Given the complexities faced by many organizations in transforming their customers’ experience, and the rapidly evolving landscape, you need vendors to work together to deliver solutions that aim to seamlessly bring together the best of their technology and people capabilities. This NTT DATA—Uniphore partnership is a step in this direction.”

“No matter what industry or geographic region a business operates in, customers have high expectations when they reach out for support or information and at the same time, enterprises are looking to reduce costs,” said Jafar Syed, Chief Growth Officer at Uniphore. “Bringing together NTT DATA’s deep expertise and Uniphore’s innovative technology platform can deliver excellent customer service and enable organizations to up level their support without incurring additional costs.”

About NTT DATA Services

NTT DATA Services is a digital business and IT services leader headquartered in Plano, Texas. We are the largest business unit outside Japan of trusted global innovator NTT DATA Corporation, a top 10 provider and part of the $109B NTT Group. With our consultative approach, we leverage deep industry expertise and leading-edge technologies powered by AI, automation and cloud to create practical and scalable solutions that contribute to society and help clients worldwide. Our global team delivers one of the industry’s most robust and integrated portfolios. This includes consulting, applications, data intelligence and analytics, hybrid infrastructure, workplace, cybersecurity and business process services to help organizations accelerate and sustain value throughout their digital journeys.

About Uniphore:

Uniphore is the global leader in Conversational Service Automation. The Company’s vision is to disrupt an outdated customer service model by bridging the gap between human and machine using voice, AI and automation to ensure that every voice, on every call, is truly heard.

Uniphore enables businesses globally to deliver transformational customer service by providing an automation platform where digital agents take over transactional conversations from humans, coach agents during calls, and accurately predict language, emotion and intent. All in real-time. Conversational Automation & Analytics, Conversational Assistant and Conversational Security elevate how enterprises support and engage their customers, build loyalty and realize efficiencies.

For more information, please visit www.uniphore.com and connect with us on LinkedIn, Twitter, facebook, and Instagram.

Contacts

US

Rob Barlow, Uniphore

Mobile: 408.221.1561

robert@uniphore.com

India / Asia Pacific:

Nawaz Mohammed, Uniphore

+91 9980251596

nawaz@uniphore.com

Scottie Wikoff, NTT DATA

Mobile: 214.850.4105

Scottie.Wikoff@nttdata.com

The Access Group Reports 47% Revenue Growth, 48% EBITDA Growth and Secures Substantial Investment for Future Expansion

  • FY20 pro forma revenues of £315 million, up 47%, or £101 million growth on FY19
  • FY20 pro forma adjusted EBITDA of £109 million, up 48%, or £35 million growth on FY19
  • Secures continued backing from its largest shareholders Hg and TA Associates

LONDON–(BUSINESS WIRE)–#HR–The Access Group, a leading provider of business management software to mid-market organisations, has announced significant year-on-year pro forma revenue growth of 47%, leading to pro forma revenues of £315 million and pro forma adjusted EBITDA of £109 million for its fiscal year ended June 30, 2020 (“FY20”). These results continue 15 straight years of uninterrupted profitable growth for the company. During FY20, The Access Group added 15,000 new customers, bringing total customers to more than 35,000 across the company.

The Access Group also announced today that it has secured further investment from its two largest shareholders: Hg, a leading European investor in software and tech-enabled services businesses; and TA Associates, a leading global growth private equity firm. Together, the investors will make a substantial strategic investment in the company and will both retain joint control of The Access Group, alongside the management team. Financial terms of the transaction, which is subject to customary regulatory approvals and is expected to close in the first calendar quarter of 2021, were not disclosed.

Commenting on today’s announcements, Chris Bayne, CEO of The Access Group, said: “I’m extremely proud of this year’s outstanding financial results and pleased that our leading investors continue to support us as the company continues to grow and evolve.

”We have made enormous leaps forward in our growth strategy since Hg and TA came on board in recent years, and we’re very proud of the considerable growth that we’ve achieved together to-date. Hg and TA’s further investment in The Access Group is a sign of our business and team’s strength. We look forward to continuing our relationship with our partners as we embark on further organic and acquisitive growth projects, as well as geographic expansion.

”My management team and I are deeply committed to The Access Group, and, over the course of the next five years, we’ll continue to invest in our products and solutions to enable new and existing clients to change how they engage with their software, transforming their productivity and giving them the freedom to do more.”

Jonathan Boyes, Partner at Hg, said: “We recognised the quality of The Access Group many years before we invested and, since then, we’ve seen the business show not only resilience, but also huge progress and growth even during this incredibly volatile year. We’re very happy to increase our investment in The Access Group and further accelerate the company’s business strategy together with our partners.”

J. Morgan Seigler, Managing Director at TA Associates, said: “We first invested in The Access Group five years ago because of the company’s potential for growth, strong customer base and deeply committed management team. With its significant growth over the past few years and its plans for the future, we believe that The Access Group offers an even more compelling investment opportunity today, and we look forward to continuing our partnership.”

During FY20, The Access Group completed nine acquisitions, which have contributed to the company’s accelerated growth. Following the acquisitions of Core HR, PeopleHR, Safety Media, The Payroll Service Company, Microlearn and eLFY, The Access Group announced on 29 September 2020 the launch of Access People, a new division bringing together all of its human resources, payroll, learning & development and compliance solutions. Together, these solutions contributed pro forma revenues of £112 million in FY20.

Also during FY20, The Access Group acquired Attaché, an Australian-based Financial Management and Payroll software supplier with more than 30 years of experience providing software to Australasian mid-market businesses. This transaction marked the first wholly overseas software business acquired by The Access Group, and it established the company’s intent to take its Access Workspace solutions beyond its home market in the UK and onto the global stage.

The Access Group has seen a strong start to its fiscal year ending June 30, 2021 with the acquisition of Eclipse, a market leading provider of Case and Practice Management systems; and DPS Software, a UK provider of SaaS-based Practice Management software for legal practices and in-house legal departments. These two acquisitions resulted in the creation of the company’s Access Legal Division, which continues The Access Group’s strong heritage in serving legal firms with core back office systems.

Ends

About The Access Group

The Access Group is a leading provider of business management software to mid-sized UK organisations. It helps more than 35,000 customers across commercial and not-for-profit sectors become more productive and efficient. Its innovative Access Workspace cloud platform transforms the way business software is used, giving every employee the freedom to do more. Founded in 1991, The Access Group employs more than 2,900 staff. For more information about The Access Group, visit www.theaccessgroup.com

Contacts

For The Access Group:
Kate Hassler
The Access Group

+44 7722023278

kate.hassler@theaccessgroup.com

Martin Stone
Tank PR

+44 (0)115 958 9840

+44 (0)7872 909 711

martin@tankpr.co.uk

NAHA Corp. Enters European Market With NAHA BRUSH

NAMYANGJU, South Korea–(BUSINESS WIRE)–#HairBeautyNAHA Corp. (CEO: Kim Na-yeon) announced entry to the European market with NAHA BRUSH, which had been produced and sold only in Korea. Starting with the European market, NAHA Corp. will accelerate the export of its product throughout the world.


NAHA Corp., a company specializing in hair beauty, has been developing only hair brushes over the last 45 years. NAHA BRUSH has been developed with the patented technology, “air hole,” which is an outcome of NAHA Corp.’s effort for R&D. The air holes, which are extra holes without bristles, let heat and air pass through, helping users style their hair for bouncy curls fast.

Natural boar bristles remove any foreign substances from the hair and keep the hair looking shiny. The ceramic-coated aluminum barrel and the heat-resistant silver nano nylon pins provide an antibacterial effect. In addition, the wavy handle made of a beech tree offers a comfortable grip. NAHA BRUSH is available in either a high-quality beech tree handle or a rubber handle type. The product lineup ranges from a brush with a 9mm roll to that with a 43mm roll in diameter.

“The K-beauty craze is widespread in Europe. In line with the popularity of K-pop stars, their makeup and fashion styles are affecting European consumers,” said Kim Na-yeon, the CEO of NAHA Corp. “Hairstyle completes a look. In hair beauty, NAHA BRUSH is playing an important role.”

Contacts

NAHA CORP.

Nayeon Kim

+82 2 4251754

naha@naha.kr

Priceless Planet Coalition Expands, Unites Businesses and Consumers Worldwide to Preserve the Environment

Leading climate science experts join Advisory Committee; Coalition partners launch consumer activations across the globe to support planting 100 million trees

PURCHASE, N.Y.–(BUSINESS WIRE)–The current pandemic has underscored how interconnected our world has become – and that the health and well-being of our planet is deeply linked to that of our people. As wildfires ravage many parts of the world, from the U.S. west coast to Brazil and Australia, and we experience some of the most extreme weather events on record, we must urgently invest in innovative ways to inspire collective action to address climate change.

With this in mind, Mastercard today announced the expansion of the Priceless Planet Coalition, welcoming new global coalition partners – Archa, Associated Bank, Barclays Bank US, BECU, Berkshire Bank, BMO Financial Group, Charity Charge, Davivienda, Doconomy, DZ BANK, E. & J. Gallo Winery, EedenBull, Emirates NBD, Eurobank, Expo 2020 Dubai, Finix, First Hawaiian Bank, Frank Green, Frontier Airlines, Halkbank AD Skopje, Hawaiian Airlines, HSBC, Itaú Unibanco, Network International, Produbanco , SchoolsFirst FCU, Scotiabank, SEFCU, Synchrony, Transcard, WESTbahn, and 1derful – as well as eminent environmental experts as part of the recently announced Advisory Committee. These new partners join existing coalition members American Airlines, bunq, Citibank, L.L. Bean, the New York Metropolitan Transit Authority, Saks Fifth Avenue, and Santander UK.

Launched in January 2020, the Priceless Planet Coalition unites the efforts of consumers, financial institutions, merchants and cities to fight climate change through the restoration of 100 million trees over five years – together with climate science and forest restoration experts Conservation International (CI) and World Resources Institute (WRI). Coalition partners in multiple regions are launching campaigns to enlist consumers in environmental action and reforestation efforts with innovative donation technologies.

Mastercard is committed to building a more inclusive and sustainable digital economy, where people, communities and the planet can thrive. Through the Priceless Planet Coalition, we are empowering our global network of partners and consumers – who share our commitment to being a force for good in the world – to unite in action and create exponential impact for the environment,” said Jorn Lambert, Chief Digital Officer, Mastercard. “We continue to embed sustainability into the very fabric of our business – including our digital product strategy – as more consumers look to change their behavior and make mindful spending choices that are better for the planet.

New Advisory Committee

A newly appointed Advisory Committee will support the development of the Priceless Planet Coalition’s work. These world-renowned climate experts will use the latest scientific research and data to ensure that the Priceless Planet Coalition makes the greatest positive impact on both the climate globally and on local communities. The Advisory Committee welcomes Bo Lidegaard, Danish historian and diplomat, who has led international negotiations on climate change and is the former editor-in-chief of the Danish newspaper Politiken; Todd Stern, former Special Envoy for Climate Change and the U.S.’s chief negotiator for the 2015 Paris Climate Agreement; and Izabella Teixeira, Former Minister of the Environment for Brazil and co-chair of the UN’s International Resource Panel (IRP).

Inspiring more sustainable lifestyle choices

Core to the Priceless Planet Coalition’s mission is empowering and inspiring consumers to take action against climate change. Mastercard continues to develop environmentally conscious solutions that enable more people to embrace a sustainable lifestyle through their spending choices.

  • A collaboration with the Swedish fintech startup Doconomy enables people to track, understand and take accountability of their environmental footprint through digital tools that set a new standard for purpose-driven payment solutions.
  • For people interested in contributing to reforestation projects and other environmental causes, Mastercard donation platform and soon-to-be-available mobile app enable direct donations to the reforestation partners of the Priceless Planet Coalition and roundup everyday purchases. Mastercard also offers a widget, a web API that can facilitate banks and merchants to enable cardholder donations in diverse points of the consumer journey.
  • Mastercard is also embedding the coalition into loyalty programs run on behalf of issuers and merchants. For example, the company will enable cardholders to redeem reward points for trees through their gift catalogue and in real time through Mastercard Pay with Rewards.
  • To enable issuers to offer cards made from more sustainable materials, Mastercard recently launched the Sustainable Materials Directory, encouraging wider adoption of certified eco-friendly solutions. Mastercard has approved 34 different sustainable card products to date, which have been issued by more than 60 financial institutions. Mastercard continues to target the reduction of first-use polyvinyl chloride (PVC) and to research alternative materials for cards, including recyclable, bio-sourced and biodegradable material in collaboration with leading vendors through its leadership of the Greener Payments Partnership (GPP).

Forest restoration locations

The Priceless Planet Coalition aims to reinforce a restoration model that’s not only focused on planting trees, but on re-growing forests in geographies with the greatest need and most potential for a positive climate, community and biodiversity impact. Guided by the expertise of our forest restoration partners, Conservation International and World Resources Institute, and our new Advisory Committee, the Coalition has employed rigorous science-based best practices to identify three restoration locations for the coming year in Kenya, Brazil and Australia. Beyond these initial projects, the project portfolio will be expanded to include other locations that meet established criteria.

Mastercard’s own environmental footprint

Earlier this year, Mastercard was the first in the payments industry to receive approval from the Science Based Targets initiative (SBTi) for an updated emissions target, which aligns to a 1.5-degree Celsius climate trajectory. The company also joined RE100, formalizing a commitment to continue using 100% renewable energy across all of its global operations.

To learn more about Priceless Planet Coalition, please visit PricelessPlanet.org and follow us on social media #pricelessplanet.

Notes to Editors:

Regional highlights

North America: From October 20-27, a Priceless Planet Coalition Auction will provide consumers in the U.S. the opportunity to help preserve the environment with every bid. The offerings available for auction include world-class experiences donated by coalition partners, such as a virtual meet & greet with 13-time GRAMMY award-winning global superstars, The Chicks, a specially curated dinner at Chef Bryan Voltaggio’s personal farm and an unforgettable walk inside the ropes at the 2021 AT&T Pebble Beach Pro-Am. All proceeds will go to planting trees through the coalition’s forest restoration partners. Consumers can also contribute to the Priceless Planet Coalition efforts and donate to Conservation International on PricelessPlanet.org.

New coalition members in the region include Associated Bank, Barclays Bank US, Berkshire Bank, BECU, BMO Financial Group, Charity Charge, E. & J. Gallo Winery, Finix, First Hawaiian Bank, Frank Green, Frontier Airlines, Hawaiian Airlines, SchoolsFirst FCU, SEFCU, Synchrony and Transcard. They join the existing partners – American Airlines, Citibank, L.L. Bean, the New York Metropolitan Transport Authority (MTA), and Saks Fifth Avenue.

Europe: Starting October 20, DZ BANK in Germany will launch a consumer campaign to plant one tree for every new card issued – with a goal of planting 50,000 trees. Additional new coalition members in the region include Doconomy, EedenBull, Eurobank, Halkbank AD Skopje and WESTbahn who join existing partners bunq and Santander UK.

Asia Pacific: Archa and 1derful join the coalition as partners in the region. The Priceless Planet Coalition will be launched in Australia at an exclusive event for Mastercard partners at Taronga Zoo, Sydney, inviting local organizations to come onboard and take collective action. Australia has also been selected as one of the first locations for reforestation efforts.

Middle East and Africa: As the Official Payment Technology Partner of Expo 2020 Dubai, Mastercard welcomes Expo 2020 as a strategic partner to the Priceless Planet Coalition. In addition, Mastercard is strengthening its Expo 2020 Dubai partnership by welcoming the mega-event’s Official Banking Partner, Emirates NBD, to the Coalition. Regional payments leader Network International is also partnering with the Coalition, which will launch regional campaigns to empower consumers to take action for the environment and support reforestation efforts.

Latin America & Caribbean: In Latin America, Davivienda, Itaú Unibanco, and Produbanco (Promerica Group) will join the coalition, further expanding their long history of environmental sustainability efforts across Colombia, Brazil, and Ecuador, respectively. Across the Caribbean, Scotiabank joins as the premier lead partner in the Caribbean.

Quote Sheet

Bo Lidegaard, Historian, diplomat, former editor-in-chief of Politiken, and Priceless Planet Coalition Advisor: “The green transition is happening, but not at the speed needed. As citizens, businesses, and societies, we need to cut emission faster and deeper and at the same time step up efforts to preserve land and forests and enhance natural sinks. The Priceless Planet Coalition aims to enhance action by producers and consumers by creating visibility around the carbon footprint of individual products and specific consumption – and by providing the opportunity for immediate action to offset emissions.”

Todd Stern, former Special Envoy for Climate Change, the U.S.’s chief negotiator for the 2015 Paris Climate Agreement, and Priceless Planet Coalition Advisor: “Climate change is upon us with a vengeance and to contain it we need nothing less than to decarbonize the global economy in just three decades, starting now, and to deploy nature-based solutions in forestry and land use that can both reduce carbon emissions and absorb them naturally. We can do what’s required, but only if political will is mobilized at every level, from government leaders to business, civil society and ordinary citizens. The Priceless Planet Coalition will help drive the healing growth of forests around the world, at the same time that it educates and helps mobilize action and activism by companies and consumers.”

Izabella Teixeira, Former Minister of the Environment for Brazil, co-chair of the UN’s International Resource Panel (IRP), and Priceless Planet Coalition Advisor: “Nature-based solutions, such as forest restoration, are an essential means of tackling the climate crisis. The Priceless Planet Coalition enables us to act on both a global and local level – addressing the global environmental agenda, including deforestation and conservation, as well as enabling people to take action. Together, we must promote development that also preserves the environment.”

American Airlines, Rick Elieson, President, AAdvantage® Loyalty Program: “Addressing the challenge of climate change requires meaningful collaboration across companies and industries to drive innovation and scale impactful solutions. As a proud partner of the Priceless Planet Coalition, American Airlines will donate AAdvantage® miles to ensure cardholders can enjoy Priceless Experiences with friends and family.”

Archa, Oliver Kidd, CEO and Founder: “Archa aims to provide tangible ways for our customers to offset their carbon emissions through direct contribution – i.e. round-ups on transactions – and donations through the Mastercard platform.”

BECU, Tom Berquist, EVP & Chief Marketing Officer: “BECU’s philosophy of ‘people helping people’ goes beyond members and beyond community to the whole planet. We believe we all need to do our part to protect and preserve our environment, and we’re proud to join the Priceless Planet Coalition.”

DZ BANK, Gregor Roth, Head of Transaction Management Department: “We want to provide our customers not only with secure and convenient payments across the word, but also take responsibility to make a positive environmental impact. As part of the cooperative financial network sustainable business is an integral part of our DNA.”

Emirates NBD, Moadh Bukhash, Chief Marketing Officer, Group Marketing & Customer Experience: “The Priceless Planet Coalition brings together like-minded partners who share our commitment to sustainability and passion to preserve our planet for future generations. Our participation builds on our ongoing efforts to raise consciousness and mobilize people and businesses towards social good to create a cleaner, healthier environment for us all.”

Eurobank, Stavros Ioannou, Deputy CEO: “The effects of climate change are very real, and companies have a responsibility to lead by example to protect our planet. Eurobank is committed to be a responsible bank and we are excited to be joining forces with a partner that shares our common vision for a better world. Being the Greek systemic bank that supports Mastercard’s new initiative proves on ground the priority it attaches to action and policies meant to address major, global challenges. We join the Priceless Planet Coalition co-signing along with leading business groups of international scope an initiative that increases private sector’s awareness in the, demanding and ongoing, effort for good practices supportive to green and sustainable development, the sole remedy against climate change”.

Expo 2020 Dubai, Ahmed Al Khatib, Chief Development and Delivery Officer: “Expo 2020 Dubai is a place that explores how to build and operate for a sustainable future. We hope to inspire people to think and act differently and to live in greater harmony with our planet. The next decade will be a crucial period for humanity and we are hopeful that the Mastercard Priceless Planet Coalition will broaden our collective understanding of what we can do when we act together.’’

Finix, Jareau Wadé, Chief Revenue Officer: “We are a mission-driven company. While our central focus is to make robust payments infrastructure ubiquitous, we are also passionate about climate change. As a California-based company seeing the coast ravaged by fires, we want to do more. We’re honored and excited that our first step is an environmental campaign with Mastercard and look forward to collaborating on the Priceless Planet Coalition together.”

First Hawaiian Bank, Christopher Dods, EVP: “Sustainability and stewardship have always been core governing principles for First Hawaiian Bank. As a community bank with deep roots, we recognize that our success is achieved when our customers and our communities are thriving. This is why we continue to invest in initiatives, such as the Priceless Planet Coalition, which foster responsible economic growth and contribute to the well-being of the communities we serve.”

Frank Green, Kathryn Ficarra, president of the North American division: “We’re really excited to partner with Mastercard on the Priceless Planet Coalition. Our mission to eliminate the distribution and manufacturing of single-use plastics, by creating visually stunning reusable cups, aligns with the Mastercard tree-planting initiative. We see this as an opportunity to empower consumers to live more sustainably; these small steps have an extremely meaningful impact.”

Frontier Airlines, Tyri Squyres, Vice President of Marketing: “As America’s Greenest Airline, we are proud to join the Priceless Planet Coalition and support critical efforts to protect our planet from climate change. Frontier is at the forefront of more sustainable flying in commercial aviation and has adopted new technology and innovative solutions to significantly reduce our company’s carbon footprint.”

HSBC, Taylan Turan Group Head of Customers, Products and Strategy: “One of the most significant contributions we can make to address climate change is to provide banking options and solutions that make it easy for our customers to take meaningful, climate-friendly actions. We believe Priceless Planet will help give customers the choice to use their cards rewards points to make a positive impact on the environment. It’s one more step in our ongoing plan to help Personal Banking customers take action on climate change.”

Network International, Samer Soliman, Managing Director, Middle East: “We are pleased to lend support to a movement that we see not only relevant to future generations but also integral to conducting business today. Network remains committed to creating real impact through collective action, bringing together greater awareness, action and resources by tapping into the strength of our extensive merchant base.”

State Employees Federal Credit Union, Michael J. Castellana, President and CEO: “As a financial institution that is committed to changing lives every day, SEFCU is proud and excited to join the Priceless Planet Coalition. Like Mastercard and the other members of the coalition, sustainability is an integral part of SEFCU’s business and service model. From investing in technology and digital service platforms to joining this movement to plant trees and preserve our planet’s natural resources, we are dedicated to building a better, stronger, and greener society for our members today, and for generations to come.”

Transcard, Greg Bloh, CEO: “Transcard is committed to protecting the environment and health of our employees, customers and the global communities where we provide services. We’re delighted to join the Priceless Planet Coalition and help drive a broader environmental mission toward a sustainable future.”

WESTbahn, Dr. Erich Forster, CEO: “We welcome Mastercard’s initiative and are pleased to be enabling the planting of 60,000 trees together with our customers. With no other means of transport protecting the environment as effectively, the railroad is one of the key players in the field of sustainable mobility. Thanks to the corresponding investments in the Priceless Planet Initiative, environmentally friendly travel is now even more valuable.”

1derful, Luke Bunbury, Co-Founder & Deputy CEO: “1derful was delighted to be invited to join the Mastercard Priceless Planet Coalition as it presented an active, demonstrable way for us to articulate and evidence our commitment to a truly sustainable future. Rather than just talking about a green future, Priceless Planet is giving truth to the statement ‘actions speak louder than words.’ 1derful is delighted to be part of this global initiative and sees it as integral to who we are and the leadership we want to display in all that we do.”

About Mastercard, www.mastercard.com

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Contacts

Erin Goodhand

Email: erin.goodhand@mastercard.com
Tel: 646.659.8136

Fiorano Drives Digital Transformation at Seylan Bank

Bank Achieves Accelerated Time to Market and Faster Adoption of New Products and Services

SINGAPORE–(BUSINESS WIRE)–#API–Fiorano Software, a leading Enterprise Integration Middleware, API Management and Banking Solutions specialist, announced today that Seylan Bank, Sri Lanka has successfully implemented the Fiorano Hybrid Integration Platform (HIP), making it the first Sri Lankan bank to comprehensively expose all APIs as Web Services. The solution was implemented by Fiorano along with the local partner, Transnational Group.

“In 2019, Seylan embarked on an ambitious Digital Drive; moving to a microservices-based platform like Fiorano has helped in our journey towards integrating new technologies via Web Services on our ESB platform to integrate and develop new services faster with greater security and agility. We have made significant strides in advancing our IT security, data analytics via a bank wide comprehensive data warehouse, implementing cutting-edge advanced technologies and growing our digital footprint that has significantly increased convenience and security for our customers, while seeing a significant upward usage of our products and services,” said Harsha Wanigatunga, CIO, Seylan Bank.

We are happy to have successfully completed the Fiorano middleware stack implementation at Seylan Bank,” said Sunimal Weerasooriya, Country Director, Transnational Group.

Fiorano HIP effortlessly integrated the bank’s Core Banking System, Finastra Equation, and Payment Switch (Euronet) on AS/400, iSeries IBM server, with other applications on Unix and Microsoft based systems.

About Seylan Bank:

Seylan Bank, the bank with a heart, was incorporated in 1987. Winner of the “Best Bank for Seamless Back-end Operations” and “Bank of the Year for Financial Inclusivity”, it has been at the forefront of innovation, growing to over US$2.84 Bn in assets. Ranked second for transparency in corporate reporting by Transparency Global, it has been endorsed as financially stable with a Fitch long-term Rating of ‘A (lka)’. It is now part of the S&P Dow Jones SL 20 Index.

About Fiorano:

Fiorano Software, a Silicon Valley based Corporation, is a trusted provider of hybrid integration and API technology enabling interoperability, profitability and new revenue streams, since 1995. Fiorano operates through its worldwide offices and a global network of technology partners and value-added resellers. Global companies including Federal Bank, NASA, Bank of Kigali, Commercial Bank of Africa, Canadia Bank and US Coast Guard have deployed Fiorano to drive innovation with solutions yielding unprecedented productivity.

Contacts

Sumit Kuhite

+1 650 326 1136

mediarelations@fiorano.com

Cognigy Named a Top 20 Most Successful Startup in Germany

Cognigy recognized by Gründer.de as one of 20 startups with significant growth in 2020

DÜSSELDORF, Germany–(BUSINESS WIRE)–Cognigy, a global leader in Conversational AI, has been recognized as a Top 20 Most Successful Startup in Germany by Gründer.de.

With the largest population in Europe and a diversified economy, Germany is a leading hub in Europe for startups and tech companies. The number of investments in German startups today total several billion euros, producing many promising companies from various industries. Gründer.de selected companies that have been able to develop rapidly, accelerate expansion and achieve a level of success in the past year.

“To be recognized in the top 20 out of 6,000 startups in Germany reflects the outstanding talents and dedication of our team and partners,” said Philipp Heltewig, CEO and co-founder of Cognigy. “We’re proud to be named alongside such market-leading companies.”

In four years Cognigy.AI has become a globally trusted and recognized brand for enterprise-level Conversational AI. Backed by international investors, Cognigy has been able to accelerate its growth, with offices today in San Francisco, Sydney, Tokyo and Seoul.

See the full list of Top 20 Most Successful Startups in Germany.

To learn more about Cognigy and Conversational AI Automation, visit cognigy.com.

About Cognigy

Cognigy is a global leader in Conversational AI to support customer service automation. Its low-code platform, Cognigy.AI, enables enterprises to automate contact centers for customer and employee communications using intelligent voice- and chatbots. With precise, reliable intent recognition, human-like dialogs and seamless integration into backend systems, Cognigy.AI creates superior user experiences and helps companies reduce support costs. Cognigy.AI is available in SaaS and on-premise environments and supports conversations in any language and on any channel including phone, webchat, SMS and mobile apps. Cognigy’s worldwide client portfolio includes Daimler, Bosch, Henkel, Lufthansa, Salzburg AG and many more. Learn more at cognigy.com.

Contacts

Muriel Klusmann

SVP Marketing, Cognigy

Düsseldorf, Germany

m.klusmann@cognigy.com
+49 211 54591991

Heilind Asia Pacific Wins the “Distribution and Service Excellence Award 2020”

HONG KONG–(BUSINESS WIRE)–Heilind Asia Pacific, part of Heilind Electronics Inc., was invited to attend the “6th Edition Electronics Maker Best Awards 2020” Virtual Ceremony held on 15th October 2020 to meet the world’s leading companies in the electronic components industry. Due to coronavirus, the ceremony was held with online broadcasting. Heilind Asia Pacific was presented with the “Distribution and Service Excellence Award 2020”.

The ceremony was organized by Electronics Maker which is an India leading electronics magazine. Electronics Maker is well known in the industry for over 20 years. It has excellent reputation and popularity in the industry and has become a widely influential electronic component industry event.

As a professional global distributor, Heilind Asia Pacific received the award in recognition of the leading performance in the industry best organization that drive the industry forward. This award ceremony also provides Heilind Asia Pacific with a platform to showcase the distribution and service excellence.

“It’s a great honor to receive this award for Distribution and Service Excellence. I thank Electronics Maker for this award. I thank my superior for giving me this opportunity to collect this award. And I also thank my team and the back office team in India. And also for their good effort and support during the COVID-19. Thank you, be safe!” said Vinod Shekhar, Country Sales Manager (India) of Heilind Asia Pacific.

Heilind Asia Pacific supports both original equipment and contract manufacturers in all market segments of the electronics industry, stocking products from the industry’s leading manufacturers in 25 component categories, with a particular focus on connectors, relays, switches, thermal management & circuit protection products, terminal blocks, wire & cable, wiring accessories, insulation & identification, fastener/hardware and sensor products.

About Heilind Electronics:

Founded in 1974, Heilind Electronics, Inc. (http://www.heilind.com) is one of the world’s leading distributors of connectors, relays, switches, thermal management & circuit protection products, terminal blocks, wire & cable, wiring accessories, insulation & identification, fastener/hardware and sensor products. Heilind has over 40 facilities in the United States, Canada, Mexico, Brazil, Germany, Singapore and China.

Heilind Asia Pacific (www.heilindasia.com) commenced operations in Dec 2012, and now has 24 locations throughout Asia. Its industry leading service offering to customers in Asia Pacific is the result of a commitment to the belief of “Distribution As It Should Be”. Learn more at www.heilindasia.com and on Facebook, WeChat, Weibo and Twitter.

Contacts

Media

Heilind Asia Pacific

sarah.luo@heilind.com

Horizon Acquisition Corporation II Announces Pricing of $500 Million Initial Public Offering

GREENWICH, Conn.–(BUSINESS WIRE)–Horizon Acquisition Corporation II (the “Company”), a newly incorporated blank check company formed for the purpose of effecting a merger, share exchange, asset acquisition, share purchase, reorganization or similar business combination with one or more businesses, today announced the pricing of its initial public offering of 50,000,000 units at a price of $10.00 per unit. The units are expected to be listed on the New York Stock Exchange (the “NYSE”) and trade under the ticker symbol “HZON.U” beginning October 20, 2020. Each unit consists of one Class A ordinary share and one-third of one redeemable warrant. Each whole warrant entitles the holder thereof to purchase one Class A ordinary share at a price of $11.50 per share. Only whole warrants are exercisable. Once the securities comprising the units begin separate trading, the Company expects that the Class A ordinary shares and redeemable warrants will be listed on the NYSE under the symbols “HZON” and “HZON WS,” respectively.

The Company is sponsored by Horizon II Sponsor, LLC, an affiliate of Eldridge Industries, LLC (“Eldridge”) and MRC (aka Valence Media Partners, LLC). The Company will be led by Todd Boehly, the Co-founder, Chairman, and Chief Executive Officer of Eldridge. Asif Satchu and Modi Wiczyk, co-CEOs of MRC, will serve on the board of directors of the Company alongside Todd Boehly and Jason Robins, the CEO of Draftkings, Inc. While the Company may pursue an initial business combination target in any industry, it currently intends to concentrate its search for a target business operating in the media and entertainment industries, with a focus on businesses with differentiated product and service offerings.

Deutsche Bank Securities Inc. is serving as lead book-running manager for the offering. Credit Suisse Securities (USA) LLC and RBC Capital Markets, LLC are serving as book-running managers for the offering. The Company has granted the underwriters a 45-day option to purchase up to an additional 7,500,000 units at the initial public offering price to cover over-allotments, if any.

The offering is expected to close on October 22, 2020, subject to customary closing conditions.

The offering is being made only by means of a prospectus. When available, copies of the prospectus may be obtained from: Deutsche Bank Securities Inc., Attn: Prospectus Department, 60 Wall Street, New York, New York 10005, Telephone: 1-800-503-4611, email: prospectus.cpdg@db.com; Credit Suisse Securities (USA) LLC, Attn: Prospectus Department, 6933 Louis Stephens Drive, Morrisville, NC 27560, Telephone: 1-800-221-1037, email: usa.prospectus@credit-suisse.com; or RBC Capital Markets, LLC, Attention: Equity Syndicate, 200 Vesey Street, 8th Floor, New York, New York 10281, Telephone at 1-877-822-4089, email: equityprospectus@rbccm.com.

A registration statement relating to the securities became effective on October 19, 2020. This press release shall not constitute an offer to sell or the solicitation of an offer to buy, nor shall there be any sale of these securities in any state or jurisdiction in which such offer, solicitation, or sale would be unlawful prior to registration or qualification under the securities laws of any such state or jurisdiction.

Forward-Looking Statements

This press release contains statements that constitute “forward-looking statements,” including with respect to the proposed initial public offering and the anticipated use of the net proceeds. No assurance can be given that the offering discussed above will be completed on the terms described, or at all, or that the net proceeds of the offering will be used as indicated. Forward-looking statements are subject to numerous conditions, many of which are beyond the control of the Company, including those set forth in the Risk Factors section of the Company’s registration statement and preliminary prospectus for the Company’s offering filed with the Securities and Exchange Commission (“SEC”). Copies of these documents are available on the SEC’s website, www.sec.gov. The Company undertakes no obligation to update these statements for revisions or changes after the date of this release, except as required by law.

Contacts

Nadia Damouni

646-818-9217

ndamouni@prosek.com