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Adele fans trying to buy advance tickets for her European tour ran into some security issues on Tuesday.

Pre-sale tickets for Adele’s concerts were made available to members through her website Adele.com.

But some fans are claiming that during the checkout process, they were shown other people’s information, including their payment information as well as the content of their shopping cart.

While customers went to Adele.com to purchase tickets, the booking service is actually provided by a company called Songkick.

Tech Insider reached out to Songkick for comment and was told they did not yet have a statement they wish to share. 

For now, though, SongKick is trying to avoid calling the incident a security breach.

The company did release a statement to The Telegraph, which explained that users’ information became visible due to an “extreme load” on the site when people were trying to purchase tickets, adding “There’s no evidence that this included credit card numbers or passwords. We take the privacy of our users very seriously, and we’re looking further into the matter to ensure it doesn’t happen again.”

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