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 Service-level agreements (SLAs) are key when it comes to choosing a service that is going to play an important part for your own service. Cloud hosting services have an SLA, software-as-a-service products have an SLA, even airlines have SLAs. Software-as-a-service startup Algolia just revamped its SLA, and it’s interesting to see how the company is wording its policy. SLAs are simple: if… Read More

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