Userlike – Live Chat for Websites

Userlike is a Saas software providing Live Chat to websites founded in 2012 in Cologne. It enables them to offer to their users and customers a direct sales support.

The software is really easy to install and to launch: just copy-paste your unique code that we provide you to your website, adjust the chat window according to your preferences and start chatting with your users right away! You can start chatting with your customers from the Userlike dashboard or from an IM client from your desktop or smartphone.

Many features are available and the whole product can be customized according to your needs and the outlay of your website. For instance, you can add your own text to your chat window, choose the color and add your own logo.

Many behaviors can be chosen for the chat widget so you can set up your own chat rules for customer interaction. For instance, you can set your chat widget so you can offer your users to reach out to you through the displayed chat button or an offline contact form. You can also lead the chat and reach out to your users by offering them a chat session with different parameters (timeout before the window pops up, amount of the cart on your website etc.)

You have also a complete control over your chat operator team: gather your operators in teams according to their function and skills (e.g. Support, Sales etc.)

Direct online statistics are available in the dashboard and combining these with Google Analytics can provide you with the deepest insights for your chat.

Moreover, you can integrate Userlike to many of CRM solutions so you can use any chat and create a ticket out of it. Userlike is multi-lingual and multi-domain for an international use.

There are several advantages of using Userlike: a feeling of trustworthiness is added to your website, you can receive feedback from your customers at any time, you can deliver an online support at the right moment and above all, you can raise your conversion and sales revenue.

The chat widget is available in 15 languages and the support team can assist you in French, English, German, Spanish and Dutch.

Userlike Website : www.userlike.com